Frequently Asked Questions |
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What kinds of pets do you transport?
We relocate all types of pets. Cats, dogs, birds, monkeys, even pet
rats have traveled with Pets On Board Transport.
Do you transport special needs pets such as blind or disabled?
We can accommodate most special needs pets. Our staff is ready to
answer any questions you may have about this service. We highly
recommend that they travel in a soft crate which converts into a very
comfortable bed area. All medications must be properly identified and
in air tight containers.
Do you transport to Canada?
At the present time, Pets On Board Transport covers only the
continental United States.
Is Pets on Board Transport Insured?
We purchase high-end commercial insurance on all of our vehicles along
with "Care and Custody" insurance for the pets we are transporting.
The cost of this insurance is nearly three times higher than that of
personal coverage, but we feel that our traveling pets deserve the
highest level of protection available.
What do I need to do prior to transport?
When relocating your pet you need to obtain a health certificate from
your veterinarian prior to pick up. This will be given to the
transport driver. A health certificate allows us to transport your
pets across state lines. It is good for 10 days if traveling by air
and 30 days if traveling by ground. The certificate verifies that the
pet is free of any communicable disease.
Do I need to have a crate for my pet's travel?
You do not need to have your own crate, however if you have one that
your pet is accustomed to it is best if they use that one. It will
have the familiar scent and feel of home.
What should we send with our pet?
The health certificate and the medical release form should be given to
the transport driver. The pet will need a collar and leash. Their
personal bedding and a toy or two will help keep their connection with
you and make them feel more secure. Please label everything. You
should send ample food for the trip.
How long will the transport take and when will you arrive?
Our drivers average 500 miles each day. This varies somewhat with
weather conditions and the number of pets on board. They make several
stops for the pet's comfort throughout the day which means they can
drive fewer hours. Our driver will call you when they get to your area
to let you know when they will be bringing your pet to you.
What do you do in bad weather?
The safety of your pet is our main concern. If the weather dictates,
our drivers will either detour around the weather or elect to stop and
wait until the bad weather has passed. This may add a little time to
the pet's travel, but it will ensure that they stay safe.
How will I know how my pet is doing during the transport?
You can call and speak with our drivers during your pet's transport.
They will be happy to provide information on how your pet is getting
along as well as the progress along the route.
What happens if my pet becomes ill while in transit?
First and foremost we will contact the owner as this may be an ongoing
problem with standard treatment. The veterinarian who has been
attending the pet will be called. Should neither of these be available
we will call one of our on-call veterinarians. The medical release
form allows our staff to obtain medical aid in any city across the
United States should that be deemed necessary.
Is the cost of my pet's travel tax deductible?
Yes, if this is a permanent move and you itemize your deductions.
Please check IRS publication #521 for complete information.
Pets on Board Transport, LLC
Post Office Box 310 - Newport, WA 99156
502 Meadowlark Lane, Oldtown, ID 83822
Phone: (888) 914-PETS - (888) 914-7387 or (310) 899-6891 Fax: (208) 437-2113
